Responsible Gaming

Gamble for entertainment

Gambling outcomes are based on chance. No strategy, pattern or system can guarantee a win, and past results do not predict future results. You should only gamble with money you can afford to lose after essential costs such as rent, bills, food, transport and other commitments have been covered. Never treat gambling as an income source, an investment or a way to recover money that has already been lost.

Before you start, decide how much time and money you are comfortable spending. Keep to those decisions whether you are winning or losing. Setting a limit in advance can make it easier to stop when planned, while trying to win back losses can lead to larger and less controlled spending. If gambling is no longer fun, take a break and consider speaking with an independent support service.

You must be at least 18 years old to use gambling services in Australia and must comply with the laws that apply where you live. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keep your account credentials private and take reasonable steps to prevent children or other unauthorised people from accessing gambling services.

• Set a personal budget before gambling and avoid using money intended for household or essential expenses.
• Decide how long you will play and use reminders or a timer to help you finish on time.
• Take regular breaks and avoid gambling when tired, upset, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use credit irresponsibly or sell possessions to fund gambling.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Keep gambling separate from your everyday finances and review your activity regularly.

Tools to help you stay in control

Depending on the services and account features available to you, Katsubet Casino may provide safer gambling controls that help you manage your play. These controls can include deposit limits, spending limits, session or time reminders, reality checks, cooling-off periods and account self-exclusion. A limit should be selected carefully because changing or removing a control may be restricted for a period of time.

Set limits before you play

A limit can help you make a decision before gambling becomes emotional. Consider setting daily, weekly or monthly limits that reflect your personal circumstances. Choose an amount that does not affect your ability to pay for essentials or meet other financial responsibilities. If you reach a limit, stop playing rather than looking for another way to continue.

Take a break or self-exclude

If you want to stop gambling for a period, you may be able to request a temporary account break or self-exclusion through the available account or support channels. Self-exclusion is intended for people who want to prevent themselves from accessing gambling services. During a self-exclusion period, you should not attempt to open another account or use another person's account. Tell people you trust about your decision and consider using device or banking controls to support the break.

If you would like to use a limit, cooling-off period, account closure or self-exclusion, review the options available in your account or contact Katsubet Casino through the support channel provided on the website. The process, duration and conditions may depend on the product, account status and applicable requirements. A request may not cancel transactions that have already been completed, so act early if you are concerned about your gambling.

1. Choose a control that matches the level of support you need.
2. Apply the control before starting another gambling session.
3. Do not ask for a limit to be increased simply because you have reached it.
4. If you cannot stop, use self-exclusion and seek independent support.
5. Review your settings regularly, particularly after a change in income, work, health or personal circumstances.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled for a long time without difficulty. It may develop gradually and can affect finances, relationships, work, study, sleep and emotional wellbeing. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to regain control.

Consider taking a break and seeking support if you notice that you are gambling more often, spending more than planned or feeling unable to stop. Other warning signs can include hiding or minimising gambling, feeling restless when trying to cut down, borrowing money, using savings for gambling, missing bills, neglecting responsibilities or returning to gamble after deciding to stop.

• You think about gambling for much of the day or plan your activities around it.
• You increase your stakes because smaller amounts no longer feel exciting.
• You gamble to escape stress, sadness, loneliness, anger or other difficult feelings.
• You chase losses and feel pressure to win back money immediately.
• You argue with family or friends about gambling or hide your activity from them.
• You miss work, study, appointments or other commitments because of gambling.
• You feel anxious, guilty, depressed or out of control after gambling.
• You have considered borrowing, selling belongings or using essential money to continue.

If any of these signs feel familiar, stop gambling and speak with someone you trust. Independent services such as Gambling Help Online and Gambler's Help services in Australia can provide confidential information, counselling and practical guidance. Support is also available for family members and friends affected by another person's gambling. You can find current service information through official Australian or state and territory resources.

If gambling has contributed to immediate financial, emotional or personal danger, seek urgent help from an appropriate emergency or health service in your area. If you are worried that you may harm yourself or someone else, contact emergency services or a crisis support service without delay.

Our approach to safer gambling

Katsubet Casino aims to provide clear information so players can make informed decisions about gambling. Safer gambling is a shared responsibility. We provide information about limits and account controls where those features are available, and we encourage players to use them before gambling becomes difficult to manage.

We may take steps to protect players and support compliance with applicable requirements. These steps can include age and identity checks, account monitoring, restrictions on account activity, responsible marketing practices and action where there are concerns about unsafe or prohibited use. We may ask for information needed to verify an account or assess a request for a gambling control. Account access may be restricted while checks are completed.

Promotional messages and gambling content should never be understood as encouragement to spend beyond your means. You can manage available marketing preferences through the relevant account settings or by following the instructions in a message. Stopping promotional communications does not necessarily close an account or prevent access to all service-related information, so use a break, closure or self-exclusion option if you want to stop gambling.

If you share a device, use parental controls, password protection and other access restrictions to reduce the risk of unauthorised gambling. Do not share login details, payment information or verification codes. If you believe another person has accessed your account, stop using it and report the concern through the support channel shown on the Katsubet Casino website.

This page provides general responsible gaming information and is not financial, legal or medical advice. The most suitable support will depend on your circumstances. Laws, available tools and support services can change, so check current information from relevant Australian authorities and qualified support providers. If you are unsure what step to take, start by stopping play, protecting your account and asking for help.