Privacy Policy

Information we may collect

Katsubet Casino may collect information that is needed to provide a safe, reliable and personalised account experience. Some information is provided directly by you, while other information is collected automatically when you use the website or services. The information collected may depend on the features you use and the requirements that apply to online gambling services.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account preferences and other information needed to manage your player profile. We may also keep records of communications with you, including messages sent to customer support and information provided when you ask for help.

Verification and financial information

To verify an account and help prevent fraud, we may request identity or address documents and information relating to your source of funds or account activity where appropriate. We may handle payment method details, deposits, withdrawals, wagers, results, account balances and other transaction records. Payment information may be processed through specialist payment providers, and we do not need to retain every full payment credential ourselves.

Technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device information, approximate location, language settings, referring pages and details about how you interact with the site. We may also collect information through cookies and similar technologies, including session details, preferences, security events and general website usage patterns.

How we use information

Personal information is used for purposes connected with operating Katsubet Casino and providing its services. We aim to collect and use information that is relevant to these purposes and to avoid using it in ways that are not reasonably expected or permitted.

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, checking eligibility and completing account verification.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Providing customer support, responding to enquiries and resolving complaints or account issues.
• Keeping accurate records and meeting legal, regulatory, tax, financial crime, responsible gambling and other compliance obligations that apply to gambling services.
• Understanding how the website is used so that its performance, accessibility, content and security can be improved.
• Sending service messages about accounts, transactions, security, policy updates or other information needed to administer the relationship.
• Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is required for account administration, security, fraud prevention or legal compliance.

Sharing, security and retention

Information may be shared when this is reasonably necessary to provide the services, protect players and the website, or meet legal obligations. Access is intended to be limited to people and organisations that need the information for an approved purpose.

• Payment providers and financial service providers involved in processing transactions.
• Identity verification, fraud prevention, risk management and security service providers.
• Technology, hosting, analytics, customer support and other service providers that help operate the website.
• Professional advisers or business partners where access is necessary for an appropriate business purpose.
• Courts, law enforcement bodies, government agencies or other authorities where disclosure is required or permitted.

Service providers that handle information on our behalf are expected to use it only for authorised purposes and to apply suitable confidentiality and security measures. Information may be processed or stored in locations outside Australia where this is necessary to operate the website or provide supporting services. Where this occurs, appropriate steps are taken to protect the information in line with applicable requirements.

We use reasonable administrative, technical and organisational safeguards to reduce the risk of unauthorised access, loss, alteration, disclosure or misuse. No online service can guarantee absolute security, so players should use a strong password, keep login details confidential and contact support promptly if they believe an account has been accessed without permission.

We keep personal information only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or de-identified.

Cookies and similar technologies

Katsubet Casino may use cookies and similar technologies to help the website function, remember selected preferences, maintain secure sessions, understand website performance and identify unusual activity. Some cookies are essential for features such as signing in, navigating account areas and protecting transactions. Other cookies may support analytics, personalisation or marketing, depending on the choices available on the website.

Cookies are small files or pieces of information stored on your device by a website. They can help recognise a returning browser and provide a more consistent experience, but they do not necessarily identify you by name on their own. Information collected through cookies may be combined with account or technical information where this is permitted and needed for the relevant purpose.

Players can manage, block or delete cookies through their browser settings. The available controls vary between browsers and devices. If you disable essential cookies, some parts of the website may not work correctly, and you may need to repeat certain preferences or sign-in steps.

Your privacy rights and how to contact us

Depending on the circumstances and the privacy requirements that apply, players may have rights in relation to their personal information. These rights can include asking what information is held about them, requesting access to that information, asking for inaccurate or incomplete information to be corrected, and requesting deletion of information that is no longer needed or that we are not required to retain.

• Access: ask for a copy of personal information associated with your account.
• Correction: ask for inaccurate, out-of-date or incomplete information to be updated.
• Deletion: ask for personal information to be removed where there is no ongoing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to promotional communications or ask for marketing messages to stop.

To exercise these rights or make a privacy request, contact support@katsubetcasino.click. Please describe your request clearly and provide enough information for us to understand what you need. For account security, we may need to verify your identity before providing information or making changes. We may also ask for additional details if a request is unclear or relates to more than one account.

A request to delete information or close an account may not remove records that must be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes. If information must be kept, it will be restricted to the relevant purpose where appropriate. Withdrawing marketing consent will not stop essential service communications, such as account, transaction, security or policy messages.

We will review privacy requests and respond within a reasonable period, subject to applicable requirements and the nature of the request. If you believe information held about you is incorrect, please tell us what needs to be changed. This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply from the date it is published.